Experience

Auspica

Founder (May 2025 - today)

Built a company to address the trust gap limiting production releases of Agentic AI. An AI policy is a human control; without enforcement it doesn’t govern your AI. Auspica is the independent control plane for autonomous digital labor that continuously compares what each agent is approved to do against what it actually does, and emits signed, deterministic evidence on every divergence. I architected and built the platform in Python using Claude Code and OpenAI Codex. I designed the evaluation approach: 75 detection rules operating on live agent behavior, mapped to NIST AI RMF, ISO 42001, SOC 2, and OWASP LLM Top 10. Additionally advise executives and run workshops on AI capabilities and limitations, use cases and prioritization, adoption challenges, responsible AI, AI ethics and governance, data hygiene, and operating model changes to make it stick; all designed to move skeptical leadership teams from awareness to decision. I founded Auspica when Verizon offered a new role or a payout during the dissolution of its professional services capability.

Led the AI strategy, architecture, and governance for a mid-tier financial advisory firm to provide account managers with new insights on client needs and deliver proactive proposals based on competing investment agents adjudicated by a client-specific agent tuned to their profile
Led the AI strategy and governance for a Pediatric AI Advisor to support clinicians in diagnosing and treating patients by identifying potential high correlation but low probability matches
Led the strategy, architecture, and delivery of an internal help desk agent that combined an LLM, vector database, RAG, CAG, and MCP to reduce calls by 90%, improve first resolution by 85%, reduce cost by 80% while increasing CSAT by 65%
Built an AI CoE for a mid-cap manufacturer leveraging an Agile fail-fast approach, integrated with a company-wide AI Innovation Pipeline suggestion program
Led the strategy, architecture, and delivery of an agent orchestration platform leveraging a mix of internal & external unstructured data using APIs, MCP, and Knowledge Graphs
Delivered multiple AI governance audits using our Declared Behavior Framework
Serve as executive advisor on AI adoption, AI data management, and AI and Data governance and deliver executive-level workshops on AI strategy, governance, and adoption

Verizon Business Group

Senior Engagement Strategy Executive (May 2021 - May 2025)

Senior Customer Success leader responsible for high-risk, high-visibility enterprise accounts and new advisory product introductions.

Recovered 15 of 16 failing, high-visibility transformation programs across NA, SA, EMEA, and APAC, preserving $600M in ARR and 22 executive relationships
12 of the 16 recoveries produced extensions or follow-on sales, and the work created 47 new executive relationships for account teams
In 2023, rescued Verizon’s largest outsourcing relationship, a 10-year, $500M agreement the customer had declined to renew: identified non-compliance issues, built a roadmap to resolve conflicts and rebuild trust, and a new 10-year contract was signed six months later
Led the adoption of generative AI within Verizon Business Consulting Services, improving RFP-to-SOW compliance 45%, SOW-to-contract alignment 35%, and contract adherence 55%
Served as a senior bridge between customer executives, account teams, delivery organizations, product teams, and global implementation resources
Responsible for scoping and selling professional services engagements including SOWs, change orders, and renewals

Executive Director, Digital Business Strategy & Innovation (Sep 2017 - May 2021)

Recruited to build C-suite relationships within underpenetrated strategic accounts by co-developing AI, cloud, IoT, 5G, and digital transformation programs tied to measurable business outcomes. Converted executive relationships and innovation concepts into enterprise transformation opportunities, growing baseline revenue from less than $250K to more than $25M in ARR.

Built executive relationships beyond traditional IT buyers by engaging business, operations, innovation, and technology leaders around transformation outcomes
Co-developed AI, cloud, IoT, 5G, and digital modernization concepts that converted emerging technology into funded enterprise programs
Grew account baseline from less than $250K to $25M+ in ARR through executive advisory, innovation strategy, and transformation opportunity development
Delivered 15 straight quarters of 100% attainment or better and $250M in customer-signed innovation business cases
Co-founded the Verizon–Deloitte IoT Lab to accelerate customer adoption, proof-of-value, and ecosystem-led growth
Translated ambiguous business problems into strategic roadmaps, solution concepts, business cases, and executive narratives
Partnered across sales, product, architecture, and delivery teams to move opportunities from concept through commercialization and execution
Built the Verizon Manufacturing Business Architecture Team professional services organization including services, GTM, staffing and engagement sale

Executive Consulting Partner (Mar 2016 - Sep 2017)

Expanded executive relationships beyond IT across strategic financial services accounts across the four largest U.S. banks, representing more than $1B in ARR. Partnered with senior business and technology leaders to identify innovation opportunities, shape transformation strategies, and create new paths for account expansion.

Built relationships with senior stakeholders outside traditional IT channels, expanding conversations into business transformation, innovation, risk, operations, and customer experience
Co-developed innovation strategies connecting enterprise financial services priorities to Verizon capabilities
Helped reposition account relationships from vendor/provider interactions to strategic advisory partnerships
Supported growth strategy across accounts representing $1B+ in ARR
Brought executive storytelling, business strategy, and technical fluency to complex financial services environments

In May 2025 Verizon dissolved its professional services capability. Offered a new position or a payout, I chose to found Auspica AI.

Tangoe

Vice President Cloud (Jun 2015 - Mar 2016)

Led cloud computing strategy and commercialization for a Cloud FinOps SaaS platform, launching from concept to market in 60 days. Connected cloud cost visibility, financial governance, enterprise architecture, and customer value into a marketable SaaS offering for organizations seeking better control over cloud spend and consumption.

Launched a Cloud FinOps SaaS platform from concept to market in 60 days
Defined product strategy, value proposition, customer use cases, and go-to-market narrative for cloud cost management and financial governance
Translated enterprise cloud consumption challenges into SaaS capabilities supporting visibility, accountability, optimization, and governance
Partnered across product, engineering, sales, and customer-facing teams to accelerate market readiness
Helped position cloud financial management as an executive-level concern tied to cost control, operational discipline, and enterprise transformation

AT&T

Director of Business Strategy & Innovation (Oct 2011 - Jun 2015)

Led business strategy and innovation initiatives across Tier-1 financial services and retail accounts, helping senior executives understand how AI, cloud, mobility, data, and digital platforms could be applied to transformation, customer experience, operational improvement, and new business capability. Customer Success leader for a Tier-1 retailer account:

Developed AI, cloud, and digital transformation strategies for strategic enterprise accounts in financial services and retail
Partnered with account teams and customer executives to identify business problems where emerging technologies could create measurable value
Built executive narratives, strategic roadmaps, and business cases connecting technology investment to business outcomes
Helped move innovation discussions beyond technology features into operating model, customer experience, revenue, and competitive differentiation
Advised clients during a major market transition as cloud and AI moved from emerging concepts into enterprise transformation agendas

Customer Success leader for a Tier-1 retailer account:

Developed 5yr Network Strategy, advised VP of Enterprise Architecture on new role
Co-developed in-store 3D printing strategy with Retail Innovation team
225% NRR, built first executive relationships beyond the Director of Networking

PwC Advisory Services

Director, Product Manager Cloud & IT Transformation (Sep 2008 - Jun 2011)

Founded and scaled PwC’s global Cloud & IT Transformation advisory practice, helping enterprise clients understand, govern, and execute cloud-enabled modernization during the early enterprise cloud adoption wave. Built advisory offerings, executive narratives, delivery methods, and transformation frameworks that helped clients move from cloud curiosity to practical strategy, operating model design, and execution. Rescued $500M, 10yr renewal (largest Verizon outsourcing customer). Identified non-compliance issues, built roadmap to resolve conflicts and rebuild trust. New 10yr contract signed 6mo later. Co-founded Verizon–Deloitte IoT Lab to accelerate customer adoption, proof-of-value, and ecosystem-led growth.

Developed consulting offerings, methods, frameworks, and executive-level narratives for cloud-enabled transformation
Built a $10M revenue stream from scratch within an investment-funded $24M P&L
Advised enterprise clients on cloud strategy, architecture modernization, sourcing, governance, risk, financial models, and transformation roadmaps
Advised clients on solution selection, build vs buy, governance attestation, process re-engineering, and architecture assessment
Helped executives understand cloud not simply as infrastructure, but as a change in technology operating model, funding, governance, delivery, and business agility
Built repeatable advisory assets that enabled broader consulting teams to sell and deliver cloud transformation services
Led numerous COBIT audits of Fortune 500 clients
Responsible for strategy, scoping, pricing, and selling engagements including SOWs, change orders, recruiting/staffing, partner selection and renewals

Swingvote

Senior Vice President Solution Delivery (Apr 2007 - Mar 2008)

Built and led a FinTech SaaS delivery organization with $15M P&L accountability and a 44-person team. Owned implementation execution, client outcomes, delivery operations, team leadership, and scalable delivery capability for enterprise financial technology customers.

Led a 44-person solution delivery organization with $15M P&L responsibility
Built delivery operations, implementation processes, client success practices, and management discipline for a FinTech SaaS business
Owned customer implementation outcomes across complex financial technology environments
Balanced delivery quality, margin, staffing, client satisfaction, and operational scalability
Created repeatable delivery practices to support growth, consistency, and enterprise customer confidence

Diamond Technology Partners (now PwC)

Director, CTO Practice Enterprise Architecture (Dec 2005 - Mar 2007)

Served as a strategy and enterprise architecture principal within the CIO & CTO practice, advising healthcare, pharmaceutical, financial services, and public-sector clients on digital transformation, IT modernization, enterprise architecture, and technology investment strategy.

Led enterprise architecture initiatives across healthcare payer, pharmaceutical, financial services, and public-sector environments to drive conformance to architecture standards and practices
Managed development of a technology investment prioritization framework governing approximately $400M in annual project spend for a Tier 1 healthcare payer
Helped CIO and CTO stakeholders evaluate, rationalize, and sequence modernization investments based on business value, risk, feasibility, and strategic alignment
Led an integrity assessment of an electronic voting system for one of the largest voting districts in the U.S., evaluating technology reliability, controls, and operational risk
Bridged strategy, architecture, governance, and execution planning for complex modernization programs
Built the DEADONS and PARTS+I architecture assessment frameworks

IBM

Senior Enterprise Architect (Oct 2002 - Nov 2005)

Served as lead enterprise architect for healthcare AI, data, and distributed computing initiatives across payer, provider, pharmaceutical, and biotechnology clients. Built early applied-AI experience by developing the strategy, architecture, business case, and pilot approach for diabetic retinopathy detection using machine vision. Also architected distributed ETL and computing infrastructure solutions for complex healthcare data environments.

Led enterprise architecture for healthcare AI, data, analytics, and distributed computing initiatives
Developed AI strategy, target architecture, business case, and pilot approach for machine-vision-based diabetic retinopathy detection
Designed distributed ETL and computing infrastructure solutions supporting large-scale healthcare data processing. Authored IBM whitepaper on ETL acceleration, #1 downloaded whitepaper on IBM.com for 2yrs
Translated emerging AI and data capabilities into practical use cases, architecture decisions, and executive business cases
Built foundational expertise in healthcare AI, data architecture, distributed systems, and enterprise-scale modernization

PwC Consulting

Principal Strategy Consultant (Mar 2000 - Oct 2002)

Managed full-lifecycle enterprise digital transformation initiatives across healthcare, financial services, retail, and manufacturing clients. Led program delivery, stakeholder alignment, implementation execution, and go-live readiness for complex initiatives spanning portals, content management, contact centers, ERP, shared services, business intelligence, and data analytics.

Led full-lifecycle program management for enterprise digital transformation initiatives across multiple industries
Managed stakeholder alignment, implementation delivery, risk management, and go-live execution for complex enterprise programs
Delivered transformation initiatives involving portals, CMS, contact centers, ERP, shared services, BI, and data analytics
Built consulting discipline in executive communication, delivery governance, cross-functional coordination, and measurable business outcomes
Established the delivery foundation later applied to enterprise architecture, cloud transformation, SaaS commercialization, AI strategy, and program recovery
Subject matter expert for numerous COBIT audits of Fortune 500 clients
Responsible for scoping and selling engagements including SOWs, change orders, and staffing

Source One Communications

Chief Information Officer (Jan 1999 - Feb 2000)

Inbound contact center that specialized in high brand value clients and pharmaceutical adverse event handling. Recruited by former Affina colleagues to professionalize the IT environment within one year as part of generating additional investment or acquisition. Improved contact center uptime from 99.5% to 99.99%, new client on-boarding from 60 to 30 days, software defects by 74%. Negotiated beta site partnership with Lucent Technologies. Company acquired in 2000 ($3M P&L, 7 staff)

Four Thought LLC President (Jun 1998 - Jan 1999) Leader of a LAMP based custom and open source development start-up spun out of Affina. Hands on developer in C/C++ and Python, Database & Infrastructure Architect as needed.

President (Jun 1998 - Jan 1999)

Leader of a LAMP based custom and open source development start-up spun out of Affina. Hands on developer in C/C++ and Python, Database & Infrastructure Architect as needed.

Affina

Director of IT, Future Systems (Feb 1997 - May 1998)

Transformed contact center to LAMP, implemented AI for online sentiment analysis, reputation protection and street level maps. Drove adoption of Agile (DSDM). Cut customer onboarding from 45 days to 12. ($6M P&L, 54 people on staff).

General Motors

Product Manager, WinVLT and CALTools (May 1995 - Jan 1997)

Managed the development of software tools used for embedded systems development of powertrain controllers. Additionally delivered support, training and consulting services. Oversaw teams in Saginaw, Milford Proving Grounds, and Troy. ($30M P&L, 36 on staff)

Process Engineer (Mar 1994 - Apr 1995)

Developed SCADA, process control and data acquisition solutions incorporating statistical process control and artificial intelligence to meet Lean Manufacturing targets at the GM Advanced Materials Development Center.

Eaton-Cutler/Hammer R&D

Research Engineer Intern III, Artificial Intelligence Team (May 1992 - Feb 1994)

Developed fuzzy logic-based vehicle self-navigation and valve control, and neural network based color detection using back propagation.

Allen Bradley R&D

Research Engineer Intern, Artificial Intelligence Lab (May 1991 - Sep 1991)

Investigated the application of AI to designing PLC control systems for plant floor automation.

Skills

AI governance and risk: NIST AI RMF, ISO/IEC 42001, EU AI Act, OWASP Top 10 for LLM Applications, AI risk assessment and tiering, AI use-case intake and prioritization, model and agent evaluation, human-in-the-loop design, AI audit and evidence, responsible AI, AI policy and standards
Compliance and security frameworks: SOC 2, ISO 27001, HIPAA, SOX, PCI DSS, GDPR, GLBA, KYC/AML, COBIT, and data protection practices
AI and agentic tools: Claude (Chat, Code, Design, Cowork), OpenAI (Codex, ChatGPT), Gemini, Copilot, Perplexity, Ollama, n8n, Dify, LangGraph/LangTree, OpenClaw, Hermes, MCP, RAG, AIOps/MLOps
Technology: IT strategy, enterprise architecture, solution architecture, AI, machine learning, generative AI, agentic AI, cloud computing, data analytics, distributed systems, IoT, 5G, Agile (SAFe 6.0), change management, software development (C/C++, PHP, Python, HTML, CSS, SQL), risk management, microservices, BCDR, ERP, CRM, data centers, DevOps, ITIL and ITSM, software QA, CI/CD
Business: Business strategy, people leadership, digital transformation, M&A due diligence, customer success, customer experience, product management, program and project management, financial modeling, executive presentation and communication, thought leadership, public speaking, risk management, contact center, executive briefing, innovation programs, customer councils, FinOps
Tools: MS Office Suite, Google Suite, Salesforce, SAP, Smartsheet, Tableau, Basecamp, Jira, Slack, Obsidian, Databricks, Snowflake, Apache Spark, Power BI, Project, Visio